OUR RETURN POLICY

Returns & Exchanges:

We gladly accept returns and or exchanges, contact us within: 7 days of delivery & dispatch items back within: 30 days of delivery at your cost with a reputable courier company and tracking number, if the item is of high value please insure the consignment to the full purchase amount and properly protect and repackage the item in its original packaging. Once we have received the returned stock and are happy with the condition, we will provide you with either a replacement or an exchange and credit or debit your account with the balance, or refund you the full amount, depending on what you require and is handled on a case by case basis.

 

Cancellations of orders:

We do not accept cancellations if production has been started and orders have been confirmed and paid for in advance, but please contact us if you have any problems with your order, in some cases there are exceptions to this rule.

 

The following items cannot be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalised orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

 

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

 

Please visit our contact us page for all Return requests or concerns.